| I. COST OF A SPECIFIC CONFLICT |
| a. |
Name a Specific Conflict e.g. X team |
|
| b. |
How many months did the conflict last? max 12 months |
|
| Direct and Indirect Parties |
|
| c. |
How many direct parties are involved in the conflict?
e.g. 2 people for interpersonal; 4 or more for team conflict |
|
|
What is their average annual salary? |
$ |
| d. |
How many people indirectly affected in team or organisation |
|
|
What is their average annual salary? |
$ |
| e. |
How many managers are involved in managing the situation |
|
|
What is their average annual salary? |
$ |
|
| II. COST FACTORS |
| 1. Reduced Billable Hours |
|
| Can you estimate lost productivity through differences in billable hours over the conflict period? If not, don’t worry go to item 2. |
|
| 1a. |
Direct Parties' Billable Hours |
|
|
Usual average billable hours per month |
|
|
Average billable hours per month in conflict period |
|
| 1b. |
Other Team Members' Billable Hours |
|
|
Usual average billable hours per month |
|
|
Average billable hours per month in conflict period |
|
| If you calculated 1a&b. DO NOT enter estimates for 2a&b or 3a&b unless you consider them important. Go to 2c & 3c - manager's time & absenteeism. |
| 2. Time Dealing with Conflict |
|
| 2a. |
Direct Parties to Conflict's Time |
|
|
Estimate the number of hours per month spent engaged in the conflict
i.e. debating, discussing with colleagues, documenting... |
|
| 2b. |
Other Team Members' Time |
|
|
Estimate the average number of hours a colleague spends per month engaged in the conflict |
|
| 2c. |
Managers' Time |
|
|
Estimate the number of hours per month spent engaged in the conflict
i.e. time spent with direct parties, team members, addressing problems; thinking through issues. |
|
| 3. Absenteeism |
|
| 3a. |
Direct Parties' Absenteeism |
|
|
Estimate the number of days sick leave per month as a result of this conflict
Do not include time off related to workers compensation claims. |
|
| 3b. |
Other Team Member's Absenteeism |
|
|
Estimate the number of days sick leave per month as a result of this conflict |
|
| 3c. |
Manager's Absenteeism |
|
|
Estimate the number of days sick leave per month as a result of this conflict |
|
| 4. Grievances, Third Party Costs & Litigation |
|
| 4a. |
Was an internal grievance invesigation conducted? What was the cost? |
$ |
| 4b. |
Was there an external grievance invesigation or appeal? What was the cost? |
$ |
| 4c. |
Was mediation or another third party intervention used? What was the cost? |
$ |
| 4d. |
Was litigation involved? What was the cost? |
$ |
| 5. Workers Compensation |
|
| You must choose to provide input to a or b below exclusively, which one do you choose? |
|
| 5a. |
Did a workers compensation claim result from this conflict. If so what was the cost? |
|
| 5b. |
Rate the likelihood that this conflict may have resulted in a stress-related workers compensation claim e.g. 20%
Our calculation will be based on current average cost of stress claim in Australia. |
% |
| 6. Productivity Losses |
|
| 6a. |
Calculate the % productivity lost as a result of poor motivation, team communication and decision making
Conservative guideline: 3-5% for moderate conflict; 5 -15% for severe conflict |
% |
| 6b. |
Was the job restructured to accommodate parties inability to work together |
|
|
- If so, how many employees were effected by this restructure? |
|
|
- What was their average annual wage? |
$ |
| 6c. |
Can you identify any opportunity costs e.g. lost business |
$ |
| All productivity loss calculations are adjusted in light of earlier calculations of lost time |
| 7. Staff Turnover |
|
| 7a. |
Number of staff who left as a result of this conflict |
|
| 7b. |
What was the average annual wage of staff who left? |
$ |
| 7c. |
Were any severance pay-outs involved? What was the total cost? |
$ |
| SPECIFIC CONFLICT - OVERALL COST |
|
|
| III. ORGANISATIONAL COST OF CONFLICT |
| 8. Cost of Formalised Conflict/Grievances per Annum |
|
| 8a |
How many formal grievances does your organisation process each year?
This figure will be used to calculate the cost of formalised conflict per annum |
|
| 8b. |
Cost of formalised conflict to organisation per annum
The overall cost of a specific conflict (II above) will be adjusted to consider workers compensation risks and used to estimate the organisational cost of conflict unless you manually enter an alternative figure. |
$
|
| 9. Cost of Informal Conflict per Annum |
|
|
For every formal grievance, we conservatively estimate there are an additional five significant grievances.
We estimate their cost at 10-20% that of formal grievances.
The above figure is based on 15% of formal grievance costs |
|
| ORGANISATIONAL COST OF CONFLICT PER ANNUM |
|
|
| IV. YOUR RETURN ON INVESTMENT |
| Complete the following section to calculate your actual or anticipated return on investment (ROI) for conflict management interventions or training |
| 10. Performance Improvement |
|
| 10a. |
Cost of conflict before introduction of conflict strategy |
$ |
| 10b. |
Cost of conflict management strategy |
$ |
| 10c. |
Actual or anticipated target cost of conflict after strategy
Choose one of three options below |
|
|
i. Enter your target reduction in the cost of organisational conflict in $ |
$ |
|
ii. Enter your target reduction in cost of organisational conflict as a percentage of current costs % |
% |
|
iii. Alternatively enter actual costs after introduction of your new strategy or training program |
$ |
| YOUR RETURN ON INVESTMENT |
|
